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  March 23, 2019 - 4:23am
Serhat's picture
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+1

  March 28, 2019 - 10:25am
waltermorel's picture
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Still no trailer in the newest infuse 6. I am so disappointed. What is happening?

  March 28, 2019 - 11:08am
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I wish someone would chime in and at least explain the issues, if there are any.

I've given up on Infuse for now, mostly because of this issue and the hassle with updating the library manually every time I add new titles. Bought a cheap FireStick 4k, changed its default launcher to ATV, installed an old version of Youtube and MrMC, and now I have a cheap, seamless solution with trailers and auto library update.

Would love to come back to Infuse and Apple TV, but would need a compelling reason to do so. Like seamless Trailers and better library update.

  March 28, 2019 - 4:10pm
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Oh come on... AT LEAST RESPOND! Don’t you have any respect for your users?

  March 30, 2019 - 6:34pm
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I was really hoping there was going to be trailers in the 6.0 update

  March 31, 2019 - 1:37pm
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+1

  March 31, 2019 - 2:16pm
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+1

  March 31, 2019 - 2:51pm
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+1

  March 31, 2019 - 3:22pm
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+1

  March 31, 2019 - 11:02pm
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I was so disappointed that this feature is not on the new Infuse 6 Pro

Jean-Loup De Reymaeker

  March 31, 2019 - 11:24pm
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I moved away to kodi, can't deal with all this shit...

  April 8, 2019 - 12:50pm
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FireCore's silence on this issue is essentially a giant middle finger towards their customers.

Thanks, guys.

  April 8, 2019 - 1:26pm
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From my perspective, FireCore's initial idea around this discussion was to gain votes from it's users on if there was a demand for Trailers. I suspect the demand is there given the recent comments, however there's no need to slander the product or brand. Infuse offers a lot of features I haven't seen on any other platform, it's the one I chose because it just works, it's easy to use and the interface is brilliant. Ease up on the criticisms, I'm sure the team are aware of this request and will bring it to us eventually. Have some patience people!

also, here's another +1 vote from me.

  April 8, 2019 - 1:45pm
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@willdood. I would normally agree with you, but this thread was started in 2016. I first came upon it over a year ago.

During these years, there has not been a response from anyone on the team. Since we are all paying customers, this should be seen as unacceptable behavior by the developer and indeed, as someone pointed out above, as "a giant middle finger towards their customers." Even if there are reasons for not including trailers, we still deserve a response.

I used to proselytise about Infuse, but based on this behavior, now I feel the developers no longer deserve the goodwill.

I've moved on, so I don't care any longer and frankly, I am much happier with MrMCE on Firestick. And it can be made to look better and work better than Infuse on Apple TV, too.

  April 8, 2019 - 2:54pm
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  molnizzle wrote:

FireCore's silence on this issue is essentially a giant middle finger towards their customers.

Thanks, guys.

Yes, you deserve everything. How about a cookie too?

Apple TV 4K --> Denon X6500H 7.1.4 --> LG OLED65C6P
======== SYNOLOGY DS1815+ DS513 ========
iPhone XS Max ||| iPad Pro 10.5

  April 8, 2019 - 3:08pm
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  timstephens24 wrote:

Yes, you deserve everything. How about a cookie too?

Why would anyone defend the silence on this issue?

If you walked into a store to ask about a product you purchased and the person behind the counter ignored your simple question for years, you have the right to be upset. Again, this is not a free product and there is some responsibility on part of the developer.

If you feel than ignoring your customers is fine, perhaps your expectations are much different than those of most of us.

  April 8, 2019 - 3:20pm
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Acting entitled does not in fact make you entitled. Silence on a suggestion doesn't mean Firecore doesn't care about their customers. There's quite a few suggestions I made years ago that still haven't been worked. That doesn't mean I'm owed a post.

Apple TV 4K --> Denon X6500H 7.1.4 --> LG OLED65C6P
======== SYNOLOGY DS1815+ DS513 ========
iPhone XS Max ||| iPad Pro 10.5

  April 8, 2019 - 3:34pm
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  timstephens24 wrote:

Acting entitled does not in fact make you entitled....

Expecting an answer after two and a half years about a paid product is not "acting entitled," at least where I live.

Attacking others for commenting on the poor response to paying users is silly and a bit obnoxious. And ultimately doing disservice to the product.

Are you pandering and hoping for that cookie you mentioned from the developer? s/

  April 8, 2019 - 3:45pm
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Think about what you're already paying for. A set of features for a set price. Would you consider paying more if trailers were an available feature or subscription? I'm sure FireCore have a plethora of legal crap to deal with when it comes to trailers...

  April 8, 2019 - 3:58pm
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I am sure of it, too. But instead of flaming, speculating and offering cookies, it's up to Firecore to enlighten us all.

They don't have to, of course. But then they should live with the negative buzz disappointed users will eventually generate, and the corresponding loss of revenue.

  April 8, 2019 - 4:38pm
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  timstephens24 wrote:

Acting entitled does not in fact make you entitled. Silence on a suggestion doesn't mean Firecore doesn't care about their customers. There's quite a few suggestions I made years ago that still haven't been worked. That doesn't mean I'm owed a post.

Do those suggestion threads have 140+ replies and over 5,000 views? If so, then yeah, I'd say the Infuse team should probably respond, even if only to clarify why those features aren't coming.

Infuse team doesn't "owe" us a post, but they are indeed showing they don't care by not making one. Shut the discussion down if that's where we're at. Just give us a freaking answer one way or the other.

This is a huge request that's been going on for nearly 2 1/2 years. If they don't respond to requests like these, then why even bother with the suggestions forum?

  willdood wrote:

Think about what you're already paying for. A set of features for a set price. Would you consider paying more if trailers were an available feature or subscription? I'm sure FireCore have a plethora of legal crap to deal with when it comes to trailers...

So they can come in here and say that. Let us know what the problem is. Keep us in the loop. At least pretend like you give a shit.

  April 8, 2019 - 6:52pm
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Hello everyone.

We're aware that many would appreciate having trailers available in Infuse.

Unfortunately, at this time, we have not found an option that satisfies the technical, legal, and business requirements needed for integrating this into Infuse.

We'll continue to keep an eye on the landscape and seek out new options, so it's possible this may be available at some point down the road.

On a side note, we love feedback and suggestions and we work to read every thread posted here. However, with over 1,000 different threads, each containing great ideas, it can be a bit challenging to respond to each and every one with timely updates.

Thanks for your understanding. Smile

Infuse 6 for iOS and Apple TV is now available!

  April 8, 2019 - 7:11pm
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Thank you, James!

  April 8, 2019 - 7:20pm
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Firecore have mentioned trailers on multiple instances including discussions about YouTube issues (if I remember correctly) and recommending users upvote the feature request. I did a quick search on trailers and saw quite a few times they mentioned them and I only searched for about 30 seconds. https://firecore.com/forum/topic/21345 , https://firecore.com/forum/topic/21205 , https://firecore.com/forum/topic/8007 , https://firecore.com/forum/topic/18952 Anyway, I have nothing to add to this topic because the feature doesn’t interest me that much and I have my own list of features I would like as a priority. I think it is important though to ensure the correct information is disseminated and this discussion was starting to give the impression Firecore had completely ignored the topic. Maybe as a suggestion to avoid this issue, Firecore could add the top ten requests to the upcoming features list and a quick line on each ‘this is something we are planning’ or ‘this feature is complex and may take time’ or even ‘nah, we don’t like this one’ etc

  April 8, 2019 - 8:33pm
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  jedgarau wrote:

Firecore have mentioned trailers on multiple instances including discussions about YouTube issues (if I remember correctly) and recommending users upvote the feature request. I did a quick search on trailers and saw quite a few times they mentioned them and I only searched for about 30 seconds. https://firecore.com/forum/topic/21345 , https://firecore.com/forum/topic/21205 , https://firecore.com/forum/topic/8007 , https://firecore.com/forum/topic/18952 Anyway, I have nothing to add to this topic because the feature doesn’t interest me that much and I have my own list of features I would like as a priority. I think it is important though to ensure the correct information is disseminated and this discussion was starting to give the impression Firecore had completely ignored the topic. Maybe as a suggestion to avoid this issue, Firecore could add the top ten requests to the upcoming features list and a quick line on each ‘this is something we are planning’ or ‘this feature is complex and may take time’ or even ‘nah, we don’t like this one’ etc

One of those quotes you linked is from 2012. Nearly 7 years ago. It gives the same "we're looking into it" answer we just got from James. It was actually better in 2012, since it sounded like they were actually going to do it at some point.

The recent "We'll keep an eye on the landscape" is just code for "We don't want to do it, go away." I guess that's the best we're going to get. I do appreciate the response, at least.

I guess I won't be renewing my Infuse subscription next month. Trailers still aren't even on the roadmap after all these years. There's no reason that Infuse can't just pass through the Plex trailers I already have access to. Now that Plex is bringing their own player to the ATV app, there's not much reason to keep suffering with Infuse and its lack of basic media player functionality.

  April 12, 2019 - 5:36am
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Thanks for the update.

  April 24, 2019 - 1:29am
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I am now using Plex with a lifetime Pass membership which has a new enhanced player (4k directplay) and also all trailers and extra
I am so disappointed infuse was not able to add these extra.
Goodbye Infuse !

  July 22, 2019 - 9:03am
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+1

  July 24, 2019 - 4:39am
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Trailers are really the final big thing missing.

  July 28, 2019 - 4:29am
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  james wrote:

Hello everyone.

We're aware that many would appreciate having trailers available in Infuse.

Unfortunately, at this time, we have not found an option that satisfies the technical, legal, and business requirements needed for integrating this into Infuse.

We'll continue to keep an eye on the landscape and seek out new options, so it's possible this may be available at some point down the road.

On a side note, we love feedback and suggestions and we work to read every thread posted here. However, with over 1,000 different threads, each containing great ideas, it can be a bit challenging to respond to each and every one with timely updates.

Thanks for your understanding. Smile

Can you please explain what the exact issues are or at least the primary one? your comment there being issues involving "the technical, legal, and business needed" seems incredibly vague. It gives us no idea as to what would need to change for this feature to me supported, or whether you have any intent/ability to resolve this at all. More to the point, if you gave us some understanding of the issues your customer base (which includes many people in the aforementioned "technical, legal, and business" fields) may be able to offer you some solutions. Please use your supportive customer base at the very least to help you brainstorm some work arounds if that is indeed what is needed.

I look forward to your response.