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  January 31, 2020 - 3:45pm
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  themcbrooms wrote:

I have stopped using Infuse as a result of this not being addressed. I have also steered others away from Infuse because of this. They should pull Plex support if it is not going to work as expected.

Absolutely, I’ve pushed many plex users away from this as it’s just not being taken seriously or even understood why it’s a problem. Plex is so good now that although the infuse player appears to be slightly better, the lack of support for this means the system is not wife friendly, whereas plex “just works” instantly, updated the moment you enter the app.

I don’t get why this isn’t addressed here but at least Plex is now great and customisable.

  January 31, 2020 - 3:56pm
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I’m on the same boat as you guys. It’s pretty frustrating that this hasn’t been figured out. I used to rave about infuse but now like you guys I tell people to just use Plex.

  January 31, 2020 - 4:48pm
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Yeah, same here. I used to prefer infuse just because of the player being superior regarding direct play etc. - but now with the new plex player in the native app, there's no need for me to use it anymore, especially with this annoying library update problem...

  February 1, 2020 - 11:12am
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We recently became aware of a (new?) scenario which could cause Infuse to be slow to update with some Plex libraries. This is most prevalent with Plex libraries which contain a large number of TV episodes. In essence, Plex may update these series at various times and re-assign new thumbnail image filenames (even though the images themselves may be unchanged). We've found this can cause a delay in Infuse, as it may need to scan through thousands of 'new' images.

We're looking into a better way to handle this, which may help those experiencing trouble here.

Infuse 6 for iOS and Apple TV is now available!

  February 14, 2020 - 10:43pm
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Hi James, any update to this? I’m having the same issue as the others and it’s getting old fast.
Thanks

  February 16, 2020 - 9:51am
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Hi James: I have a large amount of TV shows and have the very slow to update issue. If you need me to submit any logs to help out let me know. I hope you can roll out a fix soon.

  February 18, 2020 - 2:05pm
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Bump.

  February 18, 2020 - 2:08pm
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There was another thread that on this topic that mentioned restarting the Apple TV. I did that and the update then went ahead quickly. A little annoying but not too much and it works.

  February 18, 2020 - 4:44pm
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A restart is not the fix for this issue.

  February 25, 2020 - 9:18am
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Mine is still incredibly slow to load. Another issue is the amount of storage the app uses. Up to 5GB with no content downloaded. I deleted and re-installed recently and am up to 2GB already. I wish it didn't store thumbnails from Plex at all. Just grab the few that appear on each screen as needed. I could live with empty thumbs when my server is down or I have no internet. That would be way preferable to my storage being wasted and these insanely long load times. This is assuming of course that grabbing all this artwork is the cause of the slowdowns.

  February 28, 2020 - 12:58pm
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I've cancelled my 1 year subscription just shy of 15 days prior to it renewing. I've never experienced this terrible customer service in my life.

I sent my first email to your support team in August (2019). Now it's almost 7 months later and there's no fix in sight. Your support team is an absolute joke. They are of no help even though I've sent countless of diagnostics logs.

I'm done, thanks for wasting my time.

  February 28, 2020 - 4:09pm
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  azgul wrote:

I've cancelled my 1 year subscription just shy of 15 days prior to it renewing. I've never experienced this terrible customer service in my life.

I sent my first email to your support team in August (2019). Now it's almost 7 months later and there's no fix in sight. Your support team is an absolute joke. They are of no help even though I've sent countless of diagnostics logs.

I'm done, thanks for wasting my time.

Sorry for the trouble.

This thread has been around awhile, and we have worked to add a number of improvements which have helped many people who are using Infuse with Plex.

There are still a few things we have on our radar, and are hoping to roll out additional improvements in upcoming releases.

Infuse 6 for iOS and Apple TV is now available!

  February 28, 2020 - 4:36pm
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  james wrote:

Sorry for the trouble.

This thread has been around awhile, and we have worked to add a number of improvements which have helped many people who are using Infuse with Plex.

There are still a few things we have on our radar, and are hoping to roll out additional improvements in upcoming releases.

Isn‘t it possible to just use the same system plex uses on their native app? I‘m pretty sure that would solve almost all our problems...

  March 2, 2020 - 12:28pm
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  devilsown wrote:

Isn‘t it possible to just use the same system plex uses on their native app? I‘m pretty sure that would solve almost all our problems...

It's not quite that simple, but we're working on two things which we think will help quite a bit...especially those with larger collections. Smile

Infuse 6 for iOS and Apple TV is now available!

  March 6, 2020 - 9:10am
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Quick update.

The upcoming 6.3.2 update includes a change that should prevent Infuse from having to re-index Plex TV shows in some cases. We believe this may have a fairly sizable impact for those with large TV show libraries.

6.3.2 was submitted to Apple earlier today, and should be available on the App Store within the next few days.

Infuse 6 for iOS and Apple TV is now available!

  March 6, 2020 - 9:49am
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Is that for the beta or standard?

  March 6, 2020 - 9:50am
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  Andrewmcd7 wrote:

Is that for the beta or standard?

6.3.2 should be available publicly next week.

It also has a few other changes which are listed here.

https://firecore.com/forum/topic/13575

Infuse 6 for iOS and Apple TV is now available!

  March 6, 2020 - 9:57am
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Have these issues been addressed in the betas? I found it was better but for some reason I do t ha e access to the betas anymore. Can I be reinvite?

  March 10, 2020 - 4:31pm
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6.3.2 is now rolling out on the App Store.

Infuse 6 for iOS and Apple TV is now available!

  March 14, 2020 - 7:13am
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Last day before my subscription runs out, I decided to give it another try.

First incremental update (since I gave up) took ~1h 15m (didn't time it 100%).

Second incremental update took 13m 22s (4 hours later). Not sure how many items it added, I should have noted it down. It said downloading 210 artwork items at the end.

So while it's definitely a significant improvement over the previous multi-hour update times, I don't think it quite hits the mark yet.

edit:
Third incremental update took 11m 15s (after watching 3 episodes of a TV show). It said downloading 32x artwork items at the end.

  March 14, 2020 - 10:06am
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  azgul wrote:

Last day before my subscription runs out, I decided to give it another try.

First incremental update (since I gave up) took ~1h 15m (didn't time it 100%).

Second incremental update took 13m 22s (4 hours later). Not sure how many items it added, I should have noted it down. It said downloading 210 artwork items at the end.

So while it's definitely a significant improvement over the previous multi-hour update times, I don't think it quite hits the mark yet.

edit:
Third incremental update took 11m 15s (after watching 3 episodes of a TV show). It said downloading 32x artwork items at the end.

Just a little info that may be part of the slowness. thetvdb is having problems are are working on it. It's been affecting things for a few days now.

Will post updates as I get them here https://firecore.com/forum/topic/24717

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  March 14, 2020 - 11:44am
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  NC Bullseye wrote:

Just a little info that may be part of the slowness. thetvdb is having problems are are working on it. It's been affecting things for a few days now.

Will post updates as I get them here https://firecore.com/forum/topic/24717

Doesn't Infuse reuse the metadata which Plex already has? At least for me, thumbnails, summary, season poster etc is the exact same as in Plex.

  March 14, 2020 - 12:07pm
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  azgul wrote:

Doesn't Infuse reuse the metadata which Plex already has? At least for me, thumbnails, summary, season poster etc is the exact same as in Plex.

I understood your post to be about the slowness after adding files. Was just offering one possibility of why. I don't use Plex but if thetvdb is slow then the fetching would be slower for any app that gets it's info there. Again, just adding to the possible factors. Wink

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  March 14, 2020 - 12:58pm
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I gave the latest beta a go just to see if my issues that I first raised that started this post are any better.

Honestly, I still don’t get it, why isn’t it infuse representative of what is seen in plex? When I mark something watched in infuse, plex updates quite quick but the other way round, there’s no instant update. If you’re connecting to plex as a client, why doesn’t the library have the same instant update as plex itself?

The admins here keep saying it’s getting better but the core issue doesn’t seem to be any different, using it in a mixed plex and infuse environment is just not possible. It’s so annoying.

  March 16, 2020 - 12:57pm
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  azgul wrote:

Last day before my subscription runs out, I decided to give it another try.

First incremental update (since I gave up) took ~1h 15m (didn't time it 100%).

Second incremental update took 13m 22s (4 hours later). Not sure how many items it added, I should have noted it down. It said downloading 210 artwork items at the end.

So while it's definitely a significant improvement over the previous multi-hour update times, I don't think it quite hits the mark yet.

edit:
Third incremental update took 11m 15s (after watching 3 episodes of a TV show). It said downloading 32x artwork items at the end.

Thanks for the feedback.

The upcoming 6.3.3 update will include another change that will allow you to disable image pre-caching. Pre-caching is nice since it allows for more robust offline use, but in some cases it can slow things down, especially for larger libraries.

With pre-caching disabled, Infuse would load posters only when needed, more like how the Plex app works.

Infuse 6 for iOS and Apple TV is now available!

  March 22, 2020 - 10:16am
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I’ve noticed a massive improvement with version 6.3.2. It takes like a minute at most and then the library is all caught up with the regular plex app.

  March 22, 2020 - 2:48pm
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If you make a change in plex does it change automatically in infuse? Without have to do anything?

  March 22, 2020 - 6:10pm
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No idea, I don't watch stuff anywhere other than in Infuse. It's just refreshing the library that has been the problem for me and that is good enough now. There are some audio/video combinations not even the new player if you've got a Plex pass will do properly so have to use Infuse.

  March 22, 2020 - 6:15pm
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I’m still waiting on a beta invite. I requested earlier this week and got nothing.

  March 25, 2020 - 7:44pm
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6.3.3 was just approved, and is now available on the App Store.

Plex shares will no longer pre-cache images by default, but you can re-enable this option under the Advanced section of the share's settings.

Infuse 6 for iOS and Apple TV is now available!