37 posts / 0 new / Last post
#1  May 3, 2019 - 7:31am
kagekiso's picture
Offline
Joined: May 2019
Posts: 10
Kudos: 0

even though 4K HDR @ 60Hz is being 'forced' in settings, and Match dynamic range is off

  May 3, 2019 - 11:21am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,674
Kudos: 1,130

Welcome to the forum!

Can you provide a bit more info on the video being played (perhaps send in a sample at: https://firecore.com/upload)

If the match options are disabled in Settings, Infuse won't have the ability to switch the output to SDR.

Infuse 6 for iOS and Apple TV is now available!

  May 5, 2019 - 7:45am
Dave_O's picture
Offline
Joined: Mar 2019
Posts: 3
Kudos: 0

This started for me as well, with the last release. Before that, HDR movies played fine. Another Apple TV App plays them as expected, so it's not Apple HW/SW related.

  May 5, 2019 - 11:11am
OldBobbyPeru's picture
Offline
Joined: Mar 2019
Posts: 15
Kudos: 0

I've been having this issue as well, but it comes and goes. I have my Apple TV set to match dynamic range, and it functions normally in Plex and Netflix. At first I wondered if Infuse just wasn't showing the HDR badge, but I confirmed last night that it was showing in SDR, because pressing the settings button on the TCL 65R615 showed "Movie mode" when it should have shown "Dark HDR."

  May 6, 2019 - 11:33am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,674
Kudos: 1,130

Is this happening with all your HDR videos, or just a few of them?

Would you mind sending in a quick report so we can look into this?

https://support.firecore.com/hc/en-us/articles...

Infuse 6 for iOS and Apple TV is now available!

  May 6, 2019 - 12:50pm
Dave_O's picture
Offline
Joined: Mar 2019
Posts: 3
Kudos: 0

All the ones I tried. Sometimes, changing the Apple TV Match Frame rate setting to off fixes it temporarily.

  May 6, 2019 - 1:23pm
OldBobbyPeru's picture
Offline
Joined: Mar 2019
Posts: 15
Kudos: 0

Like Dave said, it's all of the ones I try, but the tricky part is that it's inconsistent. Sometimes it works, sometimes not. Last night I tried rebooting my Plex server (Windows 7, i7, 16gig), and then Infuse displayed HDR again.

This would seem to put the blame on Plex, yet these titles display in HDR on the ATV Plex client when Infuse doesn't.

I've sent the logs and the ticket number is 117283. Thanks again.

  May 6, 2019 - 9:08pm
kagekiso's picture
Offline
Joined: May 2019
Posts: 10
Kudos: 0
  james wrote:

Is this happening with all your HDR videos, or just a few of them?

Would you mind sending in a quick report so we can look into this?

https://support.firecore.com/hc/en-us/articles...

every single 10-bit HDR movie (HEVC h.265) I have is playing in SDR, and only in Infuse 6

I have no problems viewing HDR shows on Netflix and Prime Video

  May 6, 2019 - 9:13pm
NC Bullseye's picture
Moderator
Online
Joined: May 2016
Posts: 2,482
Kudos: 366
  kagekiso wrote:

every single 10-bit HDR movie (HEVC h.265) I have is playing in SDR, and only in Infuse 6

I have no problems viewing HDR shows on Netflix and Prime Video

https://firecore.com/comment/98796#comment-98796

The report will help figure out whats going on.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  May 10, 2019 - 9:39am
enigmacarpc's picture
Offline
Joined: Apr 2017
Posts: 2
Kudos: 0

I just submitted a ticket for this as I am having the same issues.

Here is what I have seen.

“Hello I am having intermittent issues with HDR movies in Infuse playing in SDR as other are reporting.

All of the movies that are HDR either work or don’t.

I have the Apple TV set to match content dynamic range and frame rate.

When this is happening all other sources are displaying HDR properly MrMC, Amazon,Netflix shows Dolby Vision, and ITunes shows DV or HDR. ”

I just rebooted the Apple atV and now all of the HDR movies play correctly in Infuse.

  May 13, 2019 - 3:19pm
cesarleeds's picture
Offline
Joined: Dec 2017
Posts: 48
Kudos: 6
  enigmacarpc wrote:

I just submitted a ticket for this as I am having the same issues.

Here is what I have seen.

“Hello I am having intermittent issues with HDR movies in Infuse playing in SDR as other are reporting.

All of the movies that are HDR either work or don’t.

I have the Apple TV set to match content dynamic range and frame rate.

When this is happening all other sources are displaying HDR properly MrMC, Amazon,Netflix shows Dolby Vision, and ITunes shows DV or HDR. ”

I just rebooted the Apple atV and now all of the HDR movies play correctly in Infuse.

I had this very same issue as well on Pro 6, rebooting APTV 4K didn´t fix it, so had to uninstall and install Infuse.

Working fine since then.

  May 18, 2019 - 5:00pm
OldBobbyPeru's picture
Offline
Joined: Mar 2019
Posts: 15
Kudos: 0
  cesarleeds wrote:

I had this very same issue as well on Pro 6, rebooting APTV 4K didn´t fix it, so had to uninstall and install Infuse.

Working fine since then.

This didn't fix it for me. Nothing is playing in HDR. I've rebooted the Apple TV, the Plex server, and re-installed Infuse twice, and STILL none of my 4K content plays in HDR. It DOES play in the Roku Plex app on my TCL Roku TV, as well as the Plex app on the Apple TV. The Roku can handle .srt subs, not the ATV. Remind me why I'm paying for Infuse again, please.

My patience ebbs away, bit by bit.

  May 18, 2019 - 11:50pm
NeonKitten's picture
Offline
Joined: May 2019
Posts: 4
Kudos: 2

Just for the purposes of input (not to suggest anyone's "wrong" Smile the small collection of HDR10 video files I have here are all playing back in HDR as normal. In case it matters, the Apple TV 4K is connected to a Pioneer VSX-831 receiver and then on to a LG B7 OLED TV.

  May 19, 2019 - 12:25pm
OldBobbyPeru's picture
Offline
Joined: Mar 2019
Posts: 15
Kudos: 0
  NeonKitten wrote:

Just for the purposes of input (not to suggest anyone's "wrong" Smile the small collection of HDR10 video files I have here are all playing back in HDR as normal. In case it matters, the Apple TV 4K is connected to a Pioneer VSX-831 receiver and then on to a LG B7 OLED TV.

Are you using Plex, or a network share?

My Apple TV 4K is plugged directly into my TCL 65R615. Both are hard wired to the router. And playing titles in HDR is inconsistent. Sometimes it works, sometimes it doesn't. I thought that rebooting the Plex server did a temporary fix, but that may have been a coincidence, as trying it again yesterday didn't work.

  May 19, 2019 - 8:41pm
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 435
Kudos: 43
  OldBobbyPeru wrote:

Are you using Plex, or a network share?

My Apple TV 4K is plugged directly into my TCL 65R615. Both are hard wired to the router. And playing titles in HDR is inconsistent. Sometimes it works, sometimes it doesn't. I thought that rebooting the Plex server did a temporary fix, but that may have been a coincidence, as trying it again yesterday didn't work.

The only issues I have are the 1080p HDR Netflix rips. Other than that all 4K HDR plays flawlessly. Running through a Sony str dn1080 amp into lg oled b7p

  May 28, 2019 - 8:19am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,674
Kudos: 1,130

Infuse 6.0.7 with a few improvements in this area is now available. Smile

Infuse 6 for iOS and Apple TV is now available!

  May 28, 2019 - 9:46am
kagekiso's picture
Offline
Joined: May 2019
Posts: 10
Kudos: 0

updated to 6.0.7 - no change
restarted my Apple TV - no change
deleted and reinstalled Infuse 6.0.7 - no change

the issue I'm facing is all my HEVC x265 10-bit HDR MKVs have serious color banding in dark scenes, which is what you get when you try to play SDR content in HDR

playing the same videos in SDR, they appear normal - but what's the point of having HDR content if you can't watch it in HDR?

also, I notice that switching back to Infuse which has a video playing, the image will initially appear normal then seems to have a screen/filter applied to it that causes the banding

  May 28, 2019 - 10:31am
NC Bullseye's picture
Moderator
Online
Joined: May 2016
Posts: 2,482
Kudos: 366
  kagekiso wrote:

updated to 6.0.7 - no change
restarted my Apple TV - no change
deleted and reinstalled Infuse 6.0.7 - no change

the issue I'm facing is all my HEVC x265 10-bit HDR MKVs have serious color banding in dark scenes, which is what you get when you try to play SDR content in HDR

playing the same videos in SDR, they appear normal - but what's the point of having HDR content if you can't watch it in HDR?

also, I notice that switching back to Infuse which has a video playing, the image will initially appear normal then seems to have a screen/filter applied to it that causes the banding

That almost sounds more like a TV setting instead of an Infuse issue when you can switch back to Infuse and it looks normal for a bit. Maybe your TV has settings that are conflicting with what the ATV is sending. All of my 10bit 265 HDR content looks great with no banding at all.

Is your TV actually reporting SDR instead of HDR or are you going by looks only? Any hints on the TVs info display when playing a HDR video?

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  May 28, 2019 - 10:33am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,674
Kudos: 1,130
  kagekiso wrote:

updated to 6.0.7 - no change
restarted my Apple TV - no change
deleted and reinstalled Infuse 6.0.7 - no change

the issue I'm facing is all my HEVC x265 10-bit HDR MKVs have serious color banding in dark scenes, which is what you get when you try to play SDR content in HDR

playing the same videos in SDR, they appear normal - but what's the point of having HDR content if you can't watch it in HDR?

also, I notice that switching back to Infuse which has a video playing, the image will initially appear normal then seems to have a screen/filter applied to it that causes the banding

Which model TV do you have?

Can you check the Chroma setting (Settings > Video and Audio) and set to 4:2:0 and see if this makes any difference for you?

Infuse 6 for iOS and Apple TV is now available!

  May 28, 2019 - 10:38am
kagekiso's picture
Offline
Joined: May 2019
Posts: 10
Kudos: 0
  NC Bullseye wrote:

That almost sounds more like a TV setting instead of an Infuse issue when you can switch back to Infuse and it looks normal for a bit. Maybe your TV has settings that are conflicting with what the ATV is sending. All of my 10bit 265 HDR content looks great with no banding at all.

Is your TV actually reporting SDR instead of HDR or are you going by looks only? Any hints on the TVs info display when playing a HDR video?

TV reports the content as being played in HDR. but the banding is exactly how it looks when you try to play SDR content in HDR...except the content I'm playing is HDR.

  james wrote:

Which model TV do you have?

Can you check the Chroma setting (Settings > Video and Audio) and set to 4:2:0 and see if this makes any difference for you?

most of the time I output to my Dell U2718Q 4K monitor, and have not had issues in the past - in fact if I play the same content on my PC I can watch it in HDR with no issues, so it definitely isn't an issue with my display.

yes I've tried the chroma settings but there's no difference

  May 28, 2019 - 10:43am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,674
Kudos: 1,130
  kagekiso wrote:

most of the time I output to my Dell U2718Q 4K monitor, and have not had issues in the past - in fact if I play the same content on my PC I can watch it in HDR with no issues, so it definitely isn't an issue with my display.

yes I've tried the chroma settings but there's no difference

Thanks for the info.

It looks like that particular monitor is only 8-Bit+FRC, so you won't be able to experience full 10-Bit HDR video.

In this case, I'd recommend forcing the Apple TV to output SDR, and you should be able to get the correct colors.

There's a thread with some discussion on 8-Bit+FRC vs 10-Bit here.

https://forums.tomshardware.com/threads/true-1...

Infuse 6 for iOS and Apple TV is now available!

  May 28, 2019 - 10:50am
kagekiso's picture
Offline
Joined: May 2019
Posts: 10
Kudos: 0
  james wrote:

Thanks for the info.

It looks like that particular monitor is only 8-Bit+FRC, so you won't be able to experience full 10-Bit HDR video.

In this case, I'd recommend forcing the Apple TV to output SDR, and you should be able to get the correct colors.

There's a thread with some discussion on 8-Bit+FRC vs 10-Bit here.

https://forums.tomshardware.com/threads/true-1...

https://i.imgur.com/b9gwpO8.png

I have already told you that I have not had any issues watching HDR content on this monitor, and only recently experienced this issue with Infuse.

I have tried it on my Samsung TV UE55JU6740 and it has the exact same problem, so clearly the issue is with Infuse?!

  May 28, 2019 - 10:59am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,674
Kudos: 1,130
  kagekiso wrote:

https://i.imgur.com/b9gwpO8.png

I have already told you that I have not had any issues watching HDR content on this monitor, and only recently experienced this issue with Infuse.

I have tried it on my Samsung TV UE55JU6740 and it has the exact same problem, so clearly the issue is with Infuse?!

Another thing to keep in mind is this Samsung appears to only allow UHD color on a single HDMI port, and it needs to be specifically enabled.

https://www.rtings.com/tv/discussions/Wlv0TDaw...

Infuse 6 for iOS and Apple TV is now available!

  May 28, 2019 - 11:01am
kagekiso's picture
Offline
Joined: May 2019
Posts: 10
Kudos: 0
  james wrote:

Another thing to keep in mind is this Samsung appears to only allow UHD color on a single HDMI port, and it needs to be specifically enabled.

https://www.rtings.com/tv/discussions/Wlv0TDaw...

so why then have I not had issues before?

  May 28, 2019 - 11:05am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,674
Kudos: 1,130
  kagekiso wrote:

so why then have I not had issues before?

I can't say, but I'm just trying to make a few suggestions based on the info I found for your particular devices.

It would be interesting to know if it works on that specific HDMI port, with UHD color enabled.

Infuse 6 for iOS and Apple TV is now available!

  May 28, 2019 - 1:23pm
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 435
Kudos: 43
  kagekiso wrote:

https://i.imgur.com/b9gwpO8.png

I have already told you that I have not had any issues watching HDR content on this monitor, and only recently experienced this issue with Infuse.

I have tried it on my Samsung TV UE55JU6740 and it has the exact same problem, so clearly the issue is with Infuse?!

Does the same problem happen with VLC? Banding is usually device specific in a display driver.

From proper playback of HDR content from an AppleTV the panel has to be a 10bit panel, UHD colour has to be enabled on the port, colour depth/black level should be set to low.

  May 28, 2019 - 8:10pm
kagekiso's picture
Offline
Joined: May 2019
Posts: 10
Kudos: 0
  james wrote:

I can't say, but I'm just trying to make a few suggestions based on the info I found for your particular devices.

It would be interesting to know if it works on that specific HDMI port, with UHD color enabled.

I have no bloody issues watching HDR from other sources on both my monitor and TV, so like I said the problem does not lie with my displays!

  JarvisMeier wrote:

Does the same problem happen with VLC? Banding is usually device specific in a display driver.

From proper playback of HDR content from an AppleTV the panel has to be a 10bit panel, UHD colour has to be enabled on the port, colour depth/black level should be set to low.

no banding in VLC, but playback is choppy and less than ideal

like I've already said, the banding is exactly the same as that you would get if you try to force HDR on SDR content. and I have no issues playing back HDR content from other sources on my displays, so please stop trying to diagnose it as that

  May 31, 2019 - 11:46pm
atomsapple's picture
Offline
Joined: May 2019
Posts: 7
Kudos: 0

I'm having this exact same problem. I've got a Vizio PQ65-F1. I noticed things broke as of around tvOS 12.2. I've updated to 6.0.7 and I have a single HDR10 video that seems to have resolved itself, but many others with the exact same issue unresolved. I don't have this issue appear when playing content from the Plex app however. I have no problems getting the tv to switch over to HDR10. Full UHD Color is enabled on the input. Dynamic Range and Frame Rate matching are enabled, and I've done testing with them both disabled and the Apple TV set to HDR10 4:2:2. This isn't an issue with switching...

  June 1, 2019 - 6:05am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,674
Kudos: 1,130
  atomsapple wrote:

I'm having this exact same problem. I've got a Vizio PQ65-F1. I noticed things broke as of around tvOS 12.2. I've updated to 6.0.7 and I have a single HDR10 video that seems to have resolved itself, but many others with the exact same issue unresolved. I don't have this issue appear when playing content from the Plex app however. I have no problems getting the tv to switch over to HDR10. Full UHD Color is enabled on the input. Dynamic Range and Frame Rate matching are enabled, and I've done testing with them both disabled and the Apple TV set to HDR10 4:2:2. This isn't an issue with switching...

Can you try switching to 4:2:0 Chroma to see if this makes a difference?

Infuse 6 for iOS and Apple TV is now available!

  June 1, 2019 - 7:33pm
atomsapple's picture
Offline
Joined: May 2019
Posts: 7
Kudos: 0

I actually misspoke. It was 4:2:0 chroma. I tried again with match dynamic range and frame rate off. I also reset video settings. I think my next step is going to be to migrate the other Apple TV 4K that I have connected to a non 4K/HDR tv.

  June 3, 2019 - 10:55am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,674
Kudos: 1,130
  atomsapple wrote:

I actually misspoke. It was 4:2:0 chroma. I tried again with match dynamic range and frame rate off. I also reset video settings. I think my next step is going to be to migrate the other Apple TV 4K that I have connected to a non 4K/HDR tv.

Sure, give that a try and see how it goes.

If you have another HDMI cable, you might try that as well...just to see if it makes any difference. There have been a few cases in the past where cables are capable of passing the Apple TV HDR checks, but aren't capable of full HDR bandwidth, which can lead to picture issues. If you are in the mood to buy a new cable, the Monoprice Certified Premium cables are great, and pretty darn cheap. https://www.monoprice.com/product?p_id=15427

FWIW, we've tested the sample you sent in here on a few different setups (LG C7, Sony 930e, Samsung NU8000) and it switches to HDR properly and has correct colors/black levels.

Infuse 6 for iOS and Apple TV is now available!