22 posts / 0 new / Last post
#1  April 30, 2013 - 6:31pm
mick3043's picture
Offline
Joined: Jul 2008
Posts: 11
Kudos: 0

I have tried several movies - mp4, mov and flv and are not getting any audio whatsoever. The majority are aac. Any ideas ?

Mick.

  April 30, 2013 - 6:58pm
johnf.9187's picture
Offline
Joined: Jul 2011
Posts: 3
Kudos: 0

I noticed that if I was in vibrate mode there is no sound. I changed to non-vibrate mode and sound worked.

  April 30, 2013 - 10:49pm
mick3043's picture
Offline
Joined: Jul 2008
Posts: 11
Kudos: 0

Sorry, should have said i was using an iPad3. Not the iPhone. But thanks for the suggestion.

Mick.

  April 30, 2013 - 11:04pm
james's picture
Staff
Online
Joined: Jun 2008
Posts: 13,696
Kudos: 1,132

Do you know if these files have more than one audio track? You can try switching tracks through the options panel that is available by clicking the gear icon in the upper right-hand corner while a video is playing.

If that doesn't work, would you mind running one of the videos through MediaInfo (http://mediainfo.sourceforge.net/en) and posting the specs?

Infuse 6 for iOS and Apple TV is now available!

  April 30, 2013 - 11:35pm
mick3043's picture
Offline
Joined: Jul 2008
Posts: 11
Kudos: 0

James, all the Audio on the 6 Videos I have tried is single track. 5 are aac stereo and one is 2ch cpm.

MediaInfo for two files is attached.

 

  May 1, 2013 - 3:16am
mcpaton's picture
Offline
Joined: Dec 2011
Posts: 8
Kudos: 0

I'm having the same issue. Old divx files will play ok, but newer MKV or MP4 files will not play sound. Makes me wish I hadn't bought the app...

  May 1, 2013 - 11:01am
philm.89293's picture
Offline
Joined: Nov 2008
Posts: 2
Kudos: 0

I am having the same issue. Video plays fine, but no sound. I checked and there is only one soundtrack. The video is listed as H.264, MPEG 4 part 10, and the soundtrack is listed as Dolby Digital. these files played fine in Azul. I was hoping for better playback of higher bit rate files.

  May 1, 2013 - 11:28am
james's picture
Staff
Online
Joined: Jun 2008
Posts: 13,696
Kudos: 1,132
  mick3043 wrote:

James, all the Audio on the 6 Videos I have tried is single track. 5 are aac stereo and one is 2ch cpm.

MediaInfo for two files is attached.

 

  mcpaton wrote:

I'm having the same issue. Old divx files will play ok, but newer MKV or MP4 files will not play sound. Makes me wish I hadn't bought the app...

  philm.89293 wrote:

I am having the same issue. Video plays fine, but no sound. I checked and there is only one soundtrack. The video is listed as H.264, MPEG 4 part 10, and the soundtrack is listed as Dolby Digital. these files played fine in Azul. I was hoping for better playback of higher bit rate files.

Thanks for the details. We're looking into this to see if we can track down the cause.

I'll post an update in this thread once we have a bit more info.

Infuse 6 for iOS and Apple TV is now available!

  May 1, 2013 - 12:56pm
q8dvd's picture
Offline
Joined: May 2013
Posts: 1
Kudos: 0

Same problem faced me. 

I tried to play an mkv new version file but a message box appeared informing me that the infuse unable to play sound for this video. Any troubleshooting suggestions?

  May 1, 2013 - 1:03pm
james's picture
Staff
Online
Joined: Jun 2008
Posts: 13,696
Kudos: 1,132
  mick3043 wrote:

Sorry, should have said i was using an iPad3. Not the iPhone. But thanks for the suggestion.

Mick.

FYI, I'm sure you've checked this, but the mute switch on the iPad will actually have the same effect.

Infuse 6 for iOS and Apple TV is now available!

  May 1, 2013 - 1:04pm
james's picture
Staff
Online
Joined: Jun 2008
Posts: 13,696
Kudos: 1,132
  q8dvd wrote:

Same problem faced me. 

I tried to play an mkv new version file but a message box appeared informing me that the infuse unable to play sound for this video. Any troubleshooting suggestions?

If Infuse is telling you it's unable to play the audio, it's likely because that particular video has a DTS audio track, which is not currently supported. Sorry.

Infuse 6 for iOS and Apple TV is now available!

  May 1, 2013 - 3:10pm
philm.89293's picture
Offline
Joined: Nov 2008
Posts: 2
Kudos: 0

More Info - OK even "smart" people can be "stupid" Smile Evidently Azul will play sound even when the sound is OFF in the multi-tasking tray. [ I have my mute switch mapped to rotation lock. ]

Anyway, now that I have the mute off, it works! And it plays high-bit-rate videos much better than Azul.

  May 1, 2013 - 4:46pm
mick3043's picture
Offline
Joined: Jul 2008
Posts: 11
Kudos: 0

Well here's another stupid smart person. Obviously now Music can be heard on the iPad with the mute switch on but Audio from Infuse is muted. So while I could play any media via the Music Button or the Video button and hear it I did in fact have the Mute switch on too.

Sorry for the incorrect reporting of a fault.

Mick.

  May 1, 2013 - 5:26pm
james's picture
Staff
Online
Joined: Jun 2008
Posts: 13,696
Kudos: 1,132
  philm.89293 wrote:

More Info - OK even "smart" people can be "stupid" Smile Evidently Azul will play sound even when the sound is OFF in the multi-tasking tray. [ I have my mute switch mapped to rotation lock. ]

Anyway, now that I have the mute off, it works! And it plays high-bit-rate videos much better than Azul.

  mick3043 wrote:

Well here's another stupid smart person. Obviously now Music can be heard on the iPad with the mute switch on but Audio from Infuse is muted. So while I could play any media via the Music Button or the Video button and hear it I did in fact have the Mute switch on too.

Sorry for the incorrect reporting of a fault.

Mick.

No worries. I think we might just try and adjust how Infuse reacts to the mute switch to avoid confusion in the future.

Infuse 6 for iOS and Apple TV is now available!

  May 8, 2013 - 7:39pm
jhernandez86's picture
Offline
Joined: Dec 2010
Posts: 40
Kudos: 0

How dificult it is to allow DTS Audio play?

  May 17, 2013 - 6:01am
coutinho's picture
Offline
Joined: May 2013
Posts: 1
Kudos: 0

No DTS support is a dealbreaker.

  May 17, 2013 - 11:29am
gsfon00's picture
Offline
Joined: May 2013
Posts: 4
Kudos: 0

I wish I had read this before buying the app because 80% of my MKVs are DTS. Can I get a refund or know the possibility of including DTS support?

  May 23, 2013 - 12:22am
guspaz's picture
Offline
Joined: May 2013
Posts: 33
Kudos: 0

To be fair, DTS is not listed in the list of supported codecs on the firecore site or the appstore description. It's a licensing issue (need to pay for a DTS license to do it legally, and DTS is notoriously difficult to work with since they are known to ignore or delay on licensing requests), but they're apparently working on it:

http://forum.firecore.com/topic/10381?page=2#comment-62306

  March 31, 2014 - 2:36am
hillmountain's picture
Offline
Joined: Aug 2012
Posts: 3
Kudos: 0
  james wrote:

If Infuse is telling you it's unable to play the audio, it's likely because that particular video has a DTS audio track, which is not currently supported. Sorry.

When will Infuse support DTS? 

  March 31, 2014 - 11:13am
jesperp.4134's picture
Offline
Joined: Jul 2011
Posts: 3
Kudos: 0

 

  hillmountain wrote:
  james wrote:

If Infuse is telling you it's unable to play the audio, it's likely because that particular video has a DTS audio track, which is not currently supported. Sorry.

When will Infuse support DTS? 

 

Exactly!
When can we have any info or time estimate when this (in my opinion) deal breaker feature will be fixed? 

I would gladly pay for a in-app option which unlocked this.

Best
/Jesper

​ps. otherwise Infuse is the best 

  October 16, 2015 - 1:09am
Mich8el's picture
Offline
Joined: Oct 2015
Posts: 3
Kudos: 0

Hi, love infuse but videos with no sound due to Dts is a problem. Happy to pay extra $$$ for Infuse to support the codec. In app purchase? Sort it dudes/dudettes.

  October 17, 2015 - 9:34am
itimpi's picture
Moderator
Offline
Joined: Dec 2010
Posts: 2,050
Kudos: 112
  Mich8el wrote:

Hi, love infuse but videos with no sound due to Dts is a problem. Happy to pay extra $$$ for Infuse to support the codec. In app purchase? Sort it dudes/dudettes.

not quite sure what you are saying? Support for DTS is available via an in-app purchase and has been for some time.

I AM A USER - NOT A FIRECORE EMPLOYEE