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#1  May 22, 2013 - 2:15am
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I wanted to ask if anybody is finding the audio on Infuse files low? I travel on trains and planes & it is almost impossible to use Infuse as I cannot hear anything even on max volume. I have tried the same files with AVPlayer & taken the time to encode to iTunes and the sound is much louder... I think Infuse is a brilliant app but this issue is going to force me back to my old player as using it on the move is impossible. Is there anyway Firecore that you could add some sort of volume boost or just make the Infuse player able to play files louder than it does at the moment?

  May 22, 2013 - 11:27am
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I can't speak to other 3rd party apps, but we actually put some effort into getting the volume levels to match the built-in Apple player, so it's interesting to hear you're noticing a differece.

  • Is this happening with all files or just a few?
  • Do you know what kind of audio tracks the files have (if you can run one of them through MediaInfo it may help: http://sourceforge.net/projects/mediainfo/)
  • Which model iPad/iPhone are you using, and which version of iOS?
  • Are you using headphones, or the normal speaker?

Infuse 6 for iOS and Apple TV is now available!

  May 23, 2013 - 3:10am
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It seems to be every file I use, the same files work fine (loud) through Media player on my Apple TV2, they also are fine with AVPlayer and iTunes Video App (encoded with Handbrake). I just find it almost impossible to hear when on a train or plane... its like the Infuse App just needs to be turned up only slightly more so it can be heard on public transport. Details you have asked for are below.

iPad 3rd Gen, iOS 6.1.2 Jailbroken with iPhone 5 Headphones (Apple)

Movie Details:

General

Complete name                            : Gangster Squad 2013.mp4

Format                                   : MPEG-4

Format profile                           : Base Media

Codec ID                                 : isom

File size                                : 1.70 GiB

Duration                                 : 1h 52mn

Overall bit rate mode                    : Variable

Overall bit rate                         : 2 152 Kbps

Encoded date                             : UTC 2013-04-08 10:20:50

Tagged date                              : UTC 2013-04-08 10:20:50

 

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4.0

Format settings, CABAC                   : Yes

Format settings, ReFrames                : 5 frames

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 1h 52mn

Bit rate                                 : 2 052 Kbps

Maximum bit rate                         : 15.1 Mbps

Width                                    : 1 920 pixels

Height                                   : 800 pixels

Display aspect ratio                     : 2.40:1

Frame rate mode                          : Constant

Frame rate                               : 23.976 fps

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.056

Stream size                              : 1.62 GiB (95%)

Title                                    : squad.2013.1080p.bluray.x264-sparks.mkv.264#trackID=1:fps=23.976@GPAC0.5.1-DEV-rev4283

Writing library                          : x264 core 129 r2245 bc13772

Encoding settings                        : cabac=1 / ref=5 / deblock=1:-1:-1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-3 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=2052 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00

Encoded date                             : UTC 2013-04-08 10:20:50

Tagged date                              : UTC 2013-04-08 10:21:06

 

Audio

ID                                       : 2

Format                                   : AAC

Format/Info                              : Advanced Audio Codec

Format profile                           : LC

Codec ID                                 : 40

Duration                                 : 1h 52mn

Bit rate mode                            : Variable

Bit rate                                 : 96.0 Kbps

Maximum bit rate                         : 142 Kbps

Channel(s)                               : 2 channels

Channel positions                        : Front: L R

Sampling rate                            : 48.0 KHz

Compression mode                         : Lossy

Stream size                              : 77.5 MiB (4%)

Language                                 : English

Encoded date                             : UTC 2013-04-08 06:54:26

Tagged date                              : UTC 2013-04-08 10:21:06

 

 

  May 23, 2013 - 9:53am
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Thanks. We'll take a look into this and see if we can track down what's going on.

Infuse 6 for iOS and Apple TV is now available!

  May 23, 2013 - 10:15am
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  james wrote:

Thanks. We'll take a look into this and see if we can track down what's going on.

Thank you James, its a brilliant App I just need it to be turned up a little so I can use it when I'm on the train etc...

  June 18, 2013 - 6:51am
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Hi,

Sorry for posting in here but when i post new topic i just get chucked back to the main screen!

Been using infuse for a little while now....

Just finished watching tv series with no problems at all, changed to a different tv progeam and both episodes i have both have crackling sound and like slowed down speach when people talk.

The video seems ok and the speed looks fine too with no chopping or anything, so just the sound is the problem.

Ipad2, IOS 6.1.3.

File is..... attached.

  June 18, 2013 - 7:09am
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  majorpdd wrote:

Hi,

Sorry for posting in here but when i post new topic i just get chucked back to the main screen!

Been using infuse for a little while now....

Just finished watching tv series with no problems at all, changed to a different tv progeam and both episodes i have both have crackling sound and like slowed down speach when people talk.

The video seems ok and the speed looks fine too with no chopping or anything, so just the sound is the problem.

Ipad2, IOS 6.1.3.

File is..... attached.

 

I have had to go back to my old media player for now as the volume on most of my films and TV shows are just too low. Until Infuse is updated with a volume boost I'll have to use my other media player unfortunatly...:(

  June 19, 2013 - 8:28am
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  iphonemonkey wrote:

 

I have had to go back to my old media player for now as the volume on most of my films and TV shows are just too low. Until Infuse is updated with a volume boost I'll have to use my other media player unfortunatly...:(

Unfortunately after much testing we've not been able to replicate any similar issues here.

I see you mention your iPad is jailbroken, do you have a non-jailbroken device you could test on by chance?

Infuse 6 for iOS and Apple TV is now available!

  June 19, 2013 - 8:29am
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  majorpdd wrote:

Hi,

Sorry for posting in here but when i post new topic i just get chucked back to the main screen!

Been using infuse for a little while now....

Just finished watching tv series with no problems at all, changed to a different tv progeam and both episodes i have both have crackling sound and like slowed down speach when people talk.

The video seems ok and the speed looks fine too with no chopping or anything, so just the sound is the problem.

Ipad2, IOS 6.1.3.

File is..... attached.

Hmm, sorry about that. Is there any chance you'd be able to send in sample file that is exhibiting this behavior?

Infuse 6 for iOS and Apple TV is now available!

  June 19, 2013 - 8:55am
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  james wrote:

Unfortunately after much testing we've not been able to replicate any similar issues here.

I see you mention your iPad is jailbroken, do you have a non-jailbroken device you could test on by chance?

That was my first thought so I have tested on two other iPads that are not jailbroken and same result. For me the infuse app is brilliant apart from I can't hear it while on a train or a plane so this makes the app useless to me until it gets a volume boost. AVplayer it will have to be for now. :/

  June 19, 2013 - 9:02am
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  iphonemonkey wrote:

That was my first thought so I have tested on two other iPads that are not jailbroken and same result. For me the infuse app is brilliant apart from I can't hear it while on a train or a plane so this makes the app useless to me until it gets a volume boost. AVplayer it will have to be for now. :/

Hmm ok, any chance you'd be able to send in a sample...just to make sure we're not missing anything?

Infuse 6 for iOS and Apple TV is now available!

  June 19, 2013 - 10:03am
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  james wrote:

Hmm ok, any chance you'd be able to send in a sample...just to make sure we're not missing anything?

Thank you for your reply James but I don't think a sample will help I just think infuse audio is slightly too low thats all. I cannot use it while travelling. Normal use at home is fine but the noise on a tube or plane is very high. I cannot hear what I'm watching.

  June 19, 2013 - 10:41am
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I know it's silly but have you tried different headphones??

  June 19, 2013 - 10:44am
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  james wrote:

Hmm, sorry about that. Is there any chance you'd be able to send in sample file that is exhibiting this behavior?

Hi James, ill Dropbox it and send you a link, is that ok?

  June 19, 2013 - 11:06am
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  iphonemonkey wrote:

Thank you for your reply James but I don't think a sample will help I just think infuse audio is slightly too low thats all. I cannot use it while travelling. Normal use at home is fine but the noise on a tube or plane is very high. I cannot hear what I'm watching.

I can understand that, though the thing is that the volume levels we're seeing (hearing) in Infuse are on par, if not identical, with other players...including the 2 you've mentioned.

Infuse 6 for iOS and Apple TV is now available!

  June 19, 2013 - 11:06am
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  majorpdd wrote:

Hi James, ill Dropbox it and send you a link, is that ok?

Sounds great. Thanks!

Infuse 6 for iOS and Apple TV is now available!

  June 19, 2013 - 1:12pm
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  majorpdd wrote:

I know it's silly but have you tried different headphones??

Fair point but yes I have tried a few different ones with the same result

  June 19, 2013 - 1:15pm
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  james wrote:

I can understand that, though the thing is that the volume levels we're seeiing (hearing) in Infuse are on par, if not identical, with other players...including the 2 you've mentioned.

i'm not really sure then, all i know is I can hear the TV shows & movies when played with AVPlayer but with Infuse I cannot hear it when I'm on the train. Same file, oh well Infuse is a quality app & i'd love to use it but no good to me as I can't hear it... maybe the volume will get an option to boost it in the future? maybe a plane / train boost toggle.

  June 19, 2013 - 1:50pm
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  james wrote:

Sounds great. Thanks!

 

Done.... and im gonna try it on me iphone too... ill post results.... both of which are un-jailbroke.

  June 19, 2013 - 1:53pm
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  iphonemonkey wrote:

Fair point but yes I have tried a few different ones with the same result

I use in exactly the same way and have to use half volume with no problems.

Its definately worth a samle though mate, as its not about just using another app.  There could be vital details within the codecs that Firecore need to look at to make them more compatable whereas the others you use have had more times to progree in these areas.

Its all about us that makes these apps better..

 

Definatley a TV show boxset required and mine looks a mass of files Smile

  June 19, 2013 - 2:11pm
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Same on iPhone 4 with 6.1.3, I have also checked the second episode too with the same problem.

  June 20, 2013 - 2:49am
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  majorpdd wrote:

I use in exactly the same way and have to use half volume with no problems.

Its definately worth a samle though mate, as its not about just using another app.  There could be vital details within the codecs that Firecore need to look at to make them more compatable whereas the others you use have had more times to progree in these areas.

Its all about us that makes these apps better..

 

Definatley a TV show boxset required and mine looks a mass of files Smile

your completely right this app is quality & i do want to use it, they have had more time to get everything ironed out. how can i cut a sample of it out using a Mac? how long do you need it to be? I can upload to dropbox for James to grab.

  June 20, 2013 - 9:54am
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  iphonemonkey wrote:

your completely right this app is quality & i do want to use it, they have had more time to get everything ironed out. how can i cut a sample of it out using a Mac? how long do you need it to be? I can upload to dropbox for James to grab.

Any length should be fine, in fact if you want to just upload the whole thing to Dropbox and PM me the link that would work.

Infuse 6 for iOS and Apple TV is now available!

  August 8, 2013 - 4:20pm
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Seems the bug I had on my upload I sent you has disappeared with v1.3!!!! Whooooooo... Good work guys Smile

  August 8, 2013 - 7:12pm
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  majorpdd wrote:

Seems the bug I had on my upload I sent you has disappeared with v1.3!!!! Whooooooo... Good work guys Smile

Great! Thanks for following up. Smile

Infuse 6 for iOS and Apple TV is now available!