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#1  July 17, 2013 - 3:34pm
daniels.2387's picture
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Hi,
From some time I cannot get subtitles for any video (previously this option works fine, maybe it is stop working with some update?). When I choose "Get more..." on Subtitles tab I have always an error: "Unable to locate matching subtitles. Please reload metadata and try again". But reloading metadata does not help at all. How can I fix it?

Best regards,
Daniel

  October 2, 2013 - 12:42pm
MOHAX's picture
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Hi,

 i have the same problem after updating to latest release. Do you have any suggestions what to check?

 

thanks

 

  December 20, 2013 - 12:08pm
besnik's picture
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hi
you just need to rename the movie, and type the original name of the movie, then reload metada data and will be able to get the subtitle

  August 21, 2016 - 4:44pm
Hyperwind's picture
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It's August 2016, Apple TV and I get the same issue. What did I pay for? I hoped for subs fetching, but it just won't work. What did I oay for buyinh this "Infuse Pro"???