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#1  September 17, 2016 - 9:15am
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I am sitting here in a restaurant trying to watch a video, and Infuse keeps asking me to give it access to the microphone to listen for a PIN to connect to a nearby Chromecast device. If I skip that then it throws up another dialogue box asking me to manually enter the PIN that's on screen.

There is no Chromecast device connected through WiFi since there is no WiFi connection, and I have specifically denied mic access in the settings, because I have no use for the mic in Infuse.

How can I shut off this feature? It happens several times a minute, making it impossible to watch any video. I don't need Chromecast support, but even if I did, surely you must be able to have it not pop up such a message every 20 seconds.

Bluetooth is on, since I need it for my portable keyboard. Could it be connecting to something through that? I'm in a mall so who knows what hardware is around here, but Bluetooth range isn't that great so I would not have guessed it would be an issue.

Setup:
Infuse Pro 4.3.2
iPhone 7 Plus
iOS 10.0.1
Apple Lightning earbuds with mic
Dell ThinkOutside Bluetooth Keyboard

  September 19, 2016 - 1:08pm
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This is something we're looking into and hope to have resolved soon.

Infuse 6 for iOS and Apple TV is now available!

  March 23, 2017 - 3:32am
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Can I bump this as I have been having this issue intermittently since version 3 of infuse. Now on version 5 and it is still happening. Even though it keeps being "fixed".

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Thanks

Bryan

  March 23, 2017 - 7:42pm
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Another, hopefully more permanent, fix will be available soon.

Sorry for the trouble.

Infuse 6 for iOS and Apple TV is now available!

  March 31, 2017 - 2:08am
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I really like infuse, great app and features but this one thing is a complete show stopper for me. I commute to work on public transport and moving through slow moving traffic the interruptions are constant with the pop up overlaying the playing video.

I remain on the previous version, the first instance of this issue reported here on the forum is from last year and it wasn't fixed. Unfortunately the same issue with the new version is not enticing me to upgrade.

Would appreciate more insight into possible fix timeframe please.

  March 31, 2017 - 7:23am
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This has been somewhat of a moving target to due Apple's iOS updates and Google's corresponding Cast SDK updates.

We have a few improvements coming in the 5.3.1 update which we think will fix this once and for all.

Infuse 6 for iOS and Apple TV is now available!

  April 1, 2017 - 8:51am
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We have a beta of Infuse 5.3.1 available with improved Google Cast support.

If anyone would like to try the beta to confirm it fully resolves this issue just let me know.

Infuse 6 for iOS and Apple TV is now available!

  April 1, 2017 - 8:58am
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I can test it on my normal journey come Monday. Useful?

  April 1, 2017 - 9:01am
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  GTG wrote:

I can test it on my normal journey come Monday. Useful?

Sure!

I've just sent over an invite for the beta via TestFlight.

Infuse 6 for iOS and Apple TV is now available!

  April 1, 2017 - 9:09am
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Got it. Thanks James.

  April 2, 2017 - 6:12am
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I'd be happy to beta test this fix too

  April 2, 2017 - 8:39am
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  taffjones wrote:

I'd be happy to beta test this fix too

Invite sent!

Infuse 6 for iOS and Apple TV is now available!

  April 2, 2017 - 11:33pm
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Played some content for 2 hrs - no chrome cast popup at all. With the old / release version the pin popup was about once every 20s. Also tried basics like fetch metadata and no issues seen.

  April 3, 2017 - 8:25am
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  taffjones wrote:

Played some content for 2 hrs - no chrome cast popup at all. With the old / release version the pin popup was about once every 20s. Also tried basics like fetch metadata and no issues seen.

Great to hear!

The final fix will be included in 5.3.1 which we are hoping to submit to Apple this week.

Infuse 6 for iOS and Apple TV is now available!

  April 10, 2017 - 6:03pm
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Hi,
I am experiencing exactly the same problem as others. Using Infuse Pro 4.3.3 and it is asking me to connect to chrome cast every 20 seconds. I have Bluetooth on so my Bluetooth headphones are connected to my iPhone.
This makes the app unusable and I don't see why I should pay an extra £12.99 on top of what I have already paid for something I don't even know will fix this issue.

  April 11, 2017 - 5:16am
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  Flamehairedlover wrote:

Hi,
I am experiencing exactly the same problem as others. Using Infuse Pro 4.3.3 and it is asking me to connect to chrome cast every 20 seconds. I have Bluetooth on so my Bluetooth headphones are connected to my iPhone.
This makes the app unusable and I don't see why I should pay an extra £12.99 on top of what I have already paid for something I don't even know will fix this issue.

James invited me to test the issue on the new release candidate and I can confirm I've not had a repeat of the problem. Thankfully it appears to be fixed, I don't expect the fix to be back ported to the prior version, Maybe James will confirm.

  April 11, 2017 - 9:37am
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This issue has been resolved in the current 5.3.1 version of Infuse.

Unfortunately the improvements included in Infuse 5 will not be available for version 4. Sorry. Frown

Infuse 6 for iOS and Apple TV is now available!

  April 11, 2017 - 2:35pm
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Hi James,

Thanks for your reply however I think that this is bang out of order. I paid, I think, about £10 for Infuse Pro 4.3.3 and it was working fine and I was perfectly happy with it, and now suddenly it has an incurable bug that forces me to upgrade to version 5, which I don't want, oh and that will be another £12 please. That's complete s**t. It sounds like something that has been designed to force people to upgrade and earn Firecore some more revenue.

If you had anything about your company, you would fix the terminal bug rather than just abandon customers and say sorry but give me some more money. If I wanted to upgrade I would do. What are you going to do about this?

  April 11, 2017 - 2:41pm
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The issue is related to the Google SDK, and its interaction with newer versions of iOS. It's somewhat of a cat and mouse game, and is actually something we have fixed numerous times in the past as updates from Apple and Google have been released.

I'm not sure when you purchased Infuse, but if it was after August 1st you are eligible to receive a free upgrade to v5. More details can be found here. https://firecore.com/forum/topic/17602

Infuse 6 for iOS and Apple TV is now available!

  April 11, 2017 - 3:21pm
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Glad it's finally fixed, maybe once and for all. However, interestingly, I haven't gotten this on Infuse 4 recently.

So, given it's already spring, I may just wait until the end of summer before upgrading to Infuse 5, in order to hopefully get a free upgrade to Infuse 6. I'm not really into the yearly subscription thing.

  April 12, 2017 - 12:20am
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  Eug wrote:

So, given it's already spring, I may just wait until the end of summer before upgrading to Infuse 5, in order to hopefully get a free upgrade to Infuse 6. I'm not really into the yearly subscription thing.

I will be very surprised if there are any options for a free upgrade to v6. Anyone who opts for the one-time charge for v5 should be doing so knowing that v6 will be a paid upgrade. I think the 'free' option for v5 was partly to help with the transition to the new pricing model where it is obvious that the subscription option is the preferred route as far as FireCore is concerned. I could be wrong, however, and a similar offer will be made for v6. However it is worth noting that even with v5 the 'free' upgrade option was for the first year of the subscription option - not for the stand-alone option.

I AM A USER - NOT A FIRECORE EMPLOYEE

  April 12, 2017 - 5:31am
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I reverted to the previous version yesterday for my commute and instantly got the bug again. It'd be great to have a feature option to disable cast completely. That said it is fixed in the newest release. I'll upgrade for the fix and take the benefit of other new features too. I do agree that the higher pricing is a bitter pill particularly as the bug is so disruptive to viewing.

  April 23, 2017 - 2:25pm
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I never reproduced before this error but yesterday was absolutely nonsense for some hours

I use Infuse Pro 4.3.3 With iPad Air and Sandisk Connect Wifi. This setup works like a charm for years but then Infuse starts requiring PIN and I can't understand the source of the request

After one hour it stops when disable Blouetooth from my new iphone SE (with NFC chip I don't know if it affects)

It's the only thing that change in the room. During one week I don't have this behavior but I buy this friday the new iphone and infuse become a little crazy

Solved when I turn off bluetooth of iphone SE