11 posts / 0 new / Last post
#1  April 9, 2019 - 8:57pm
iphoneix's picture
Beta Tester
Offline
Joined: Jul 2015
Posts: 4
Kudos: 0

Hello,

I am using an NFS share on a Synology DS216 play and Infuse 6. I can delete a movie. But the folder may still there and got a message "an error occurred".

Did anyone experience a similar behavior like that?

Thank you.

Attachments: 
  April 12, 2019 - 11:40am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,574
Kudos: 1,113

Would you be able to try deleting a file, and then send in a report from your device so we can look into this?

https://support.firecore.com/hc/en-us/articles...

Infuse 6 for iOS and Apple TV is now available!

  April 17, 2019 - 7:41pm
Npanhuyzen's picture
Offline
Joined: Apr 2019
Posts: 3
Kudos: 0

I also have a problem similar to this. Since upgrading to Infuse 6 I cannot delete videos, regardless if File Management is on or off!

  April 17, 2019 - 7:48pm
NC Bullseye's picture
Moderator
Offline
Joined: May 2016
Posts: 2,356
Kudos: 356
  Npanhuyzen wrote:

I also have a problem similar to this. Since upgrading to Infuse 6 I cannot delete videos, regardless if File Management is on or off!

You might want to make sure that the user/password your using has read/write privileges and not just read.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  April 18, 2019 - 4:31am
Npanhuyzen's picture
Offline
Joined: Apr 2019
Posts: 3
Kudos: 0

Checked that already, the user has full privileges. Also, the problem only started with version 6. There’s no error message, just no delete icon available.

  April 22, 2019 - 6:17am
david182's picture
Offline
Joined: Apr 2019
Posts: 1
Kudos: 0

I have the same problem on my Apple tv. Worked fine with Infuse 5. I can press the delete button but it keeps loading and after a while it says an error occured.

  June 12, 2019 - 4:46pm
alfi77's picture
Offline
Joined: Sep 2017
Posts: 2
Kudos: 0

I have the same problem Frown no delete button!!

  June 12, 2019 - 5:10pm
itimpi's picture
Moderator
Offline
Joined: Dec 2010
Posts: 2,046
Kudos: 112
  

have the same problem Frown no delete button!!

This does not sound like the same problem. Have you enabled File Management in the InFuse Settings as without it you are not even offered a delete option.

I AM A USER - NOT A FIRECORE EMPLOYEE

  June 13, 2019 - 1:31am
alfi77's picture
Offline
Joined: Sep 2017
Posts: 2
Kudos: 0

the problem only started with version 6. There’s no error message, just no delete icon available.

  June 13, 2019 - 7:03am
james's picture
Staff
Offline
Joined: Jun 2008
Posts: 13,574
Kudos: 1,113
  alfi77 wrote:

the problem only started with version 6. There’s no error message, just no delete icon available.

On iOS, the delete option is available under the '3 dots' menu when viewing the video details page. It is disabled by default, but can be enabled by switching on the 'File Management' option in Settings > General.

Infuse 6 for iOS and Apple TV is now available!

  June 13, 2019 - 7:24am
Npanhuyzen's picture
Offline
Joined: Apr 2019
Posts: 3
Kudos: 0

This problem was fixed for me after installing the 6.0.4 release.