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#1  April 30, 2019 - 9:03am
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Recently, subtitles have not been showing up on infuse on most of my newly downloaded tv shows that I know have subtitles as I’ve seen them on open subtitles and it’s plain sense that they would have subs.

When I look at Spanish language for example, that appears but for English, nothing shows up.

Please assist

  April 30, 2019 - 10:03am
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Have you updated to 6.0.4 yet? It has some enhancements for subtitles and metadata that may help.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  April 30, 2019 - 10:04am
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Yes

  April 30, 2019 - 10:08am
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Are you saying that the files have embedded subtitles but Infuse doesn't show them or are you saying that a specific language subtitle isn't showing as available on opensubtitles?

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  April 30, 2019 - 10:10am
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When I look for available subtitles like I usually do, nothing shows up when I know open subtitles has those available on their site so there must be something up with the API or app

  April 30, 2019 - 10:14am
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  itszakdada wrote:

When I look for available subtitles like I usually do, nothing shows up when I know open subtitles has those available on their site so there must be something up with the API or app

So you're saying that no subtitles are showing up regardless of the language even though you see them on the openstbtitles website? Or is it just a specific language missing?

Can you provide a show name example that you're not seeing subtitles for?

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  April 30, 2019 - 1:11pm
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Family guy S17e18 latest episode not seeing English subtitles. Correct metadata, it’s showing the right episode data but no subs along with a number of other shows like SWAT latest.

I just paid a year’s subscription of infuse as well and have been using it for years with a recent upgrade from 5 - 6.

There are a bunch available here-

https://www.opensubtitles.org/en/search/sublan...

  April 30, 2019 - 2:31pm
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  itszakdada wrote:

Family guy S17e18 latest episode not seeing English subtitles. Correct metadata, it’s showing the right episode data but no subs along with a number of other shows like SWAT latest.

I just paid a year’s subscription of infuse as well and have been using it for years with a recent upgrade from 5 - 6.

There are a bunch available here-

https://www.opensubtitles.org/en/search/sublan...

I've just tested this here, and it seems to be working for me (see attached).

Do you have the Metadata Fetching option enabled in Infuse? Would you mind sending in a report from your device so we can look further into this (Settings > Email Us).

Attachments: 

Infuse 6 for iOS and Apple TV is now available!

  May 3, 2019 - 12:44am
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Thanks for testing, might try and redownload the app if the issue persists.

At this moment, I am getting cannot access open subtitles, is there something up with the site or API?

  May 3, 2019 - 11:36am
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  itszakdada wrote:

Thanks for testing, might try and redownload the app if the issue persists.

At this moment, I am getting cannot access open subtitles, is there something up with the site or API?

Would you mind sending in a quick report so we can look into this?

https://support.firecore.com/hc/en-us/articles...

Infuse 6 for iOS and Apple TV is now available!