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#1  August 14, 2019 - 11:19pm
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Hi, i can not collect the Meta Data for my movies, are there some problems at the moment?
(apple tv 4, tvOS 13)

/Jimmi

  August 15, 2019 - 9:11am
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You must have missed the couple of posts right below yours regarding the source for movie info, tmdb being down. It should be back up now so give it a shot and let us know.

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  August 15, 2019 - 9:31am
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Oh, sorry.. but no.. its still works very bad, i have 800 movies, it can find match on 30 of them, for 2 days ago it was them all?

  August 15, 2019 - 9:44am
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  JamieJax wrote:

Oh, sorry.. but no.. its still works very bad, i have 800 movies, it can find match on 30 of them, for 2 days ago it was them all?

They had a major problem and it has been for a few days. They just got things back up and running so it may take a bit. Try doing a re-scan and give it some time if their servers are busy catching up.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  August 15, 2019 - 9:47am
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found it weird earlier myself, had 5 recent movies scanned and they were all wrong

easy enough to edit yourself, glad it wasn't a huge library

thought it may have been me though as I've just downloaded the app today

  August 15, 2019 - 9:51am
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  motherwelltim wrote:

found it weird earlier myself, had 5 recent movies scanned and they were all wrong

easy enough to edit yourself, glad it wasn't a huge library

thought it may have been me though as I've just downloaded the app today

Nope, not you and sorry you had that problem to get introduced to Infuse with. This is pretty rare for the sources of metadata but not totally unheard of. There's a link at the bottom of this page and others called "Status" and it show a basic check on the domains that Infuse may be relying on for information. tmdb happened to break a few days ago and they've been doing repairs so all should be good now.

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  August 15, 2019 - 9:55am
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Just did a rescan.. no luck, i will try again tomorrow Frown

  August 15, 2019 - 10:03am
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  JamieJax wrote:

Just did a rescan.. no luck, i will try again tomorrow Frown

If you don't mind, what country are you in?

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  August 15, 2019 - 10:04am
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  NC Bullseye wrote:

Nope, not you and sorry you had that problem to get introduced to Infuse with. This is pretty rare for the sources of metadata but not totally unheard of. There's a link at the bottom of this page and others called "Status" and it show a basic check on the domains that Infuse may be relying on for information. tmdb happened to break a few days ago and they've been doing repairs so all should be good now.

tried another there but it was still the same

also just checked my other devices and they are all different names of movies

ive no problem changing it myself, its good you have that option.

hopefully its resolved soon tho so I can add in my library

thanks

  August 15, 2019 - 10:17am
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  motherwelltim wrote:

tried another there but it was still the same

also just checked my other devices and they are all different names of movies

ive no problem changing it myself, its good you have that option.

hopefully its resolved soon tho so I can add in my library

thanks

If you don't have a monster library you may want to try and clear the metadata from the settings menu and let it rebuild fresh. Then give it time to sync to icloud and then your other devices should pick up the corrections after they have enough time to sync to icloud. Sometimes Infuse won't re-scan files for metadata if the actual file doesn't change so it's cached even if it's incorrect. If you delete the metadata from the settings menu it will refresh everything.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  August 15, 2019 - 10:20am
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Thing is I’ve changed the names of the files and then downloaded the apps to other devices

It still scanned them wrongly

  August 15, 2019 - 10:39am
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  NC Bullseye wrote:

If you don't mind, what country are you in?

Denmark, i have tried to delete all data, + reinstall the InFuse App, no luck.

  August 16, 2019 - 12:57am
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It seems to be working now, there are still some i had to edit myself, but only 30 movies out of 800 Smile