4 posts / 0 new / Last post
#1  September 7, 2019 - 1:38am
jonparadise's picture
Offline
Joined: May 2019
Posts: 6
Kudos: 0

Infuse has been working fine for a while, but in recent weeks after using it, video in Netflix and Amazon won’t play.

I can access both apps, and get as far as selecting the episode/movie to watch, but then I get a black screen.

I’ve been through the process several time in the last few weeks, and they only stop working after I’ve used Infuse. Quitting Infuse and a reboot usually sorts it out.

I stream my content from Dropbox.

  September 7, 2019 - 8:39am
NC Bullseye's picture
Moderator
Offline
Joined: May 2016
Posts: 2,661
Kudos: 380

That almost sounds like either your ATV or TV is not switching video. If you are getting back to the ATV home screen then Infuse has handed off everything as far as I know. Maybe try a different HDMI port? Just a shot in the dark.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  September 7, 2019 - 9:54am
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 512
Kudos: 51

I had a similar problem... mine wasn’t caused by infuse. I ended up doing a factory restore on my Apple TV and it seemed to fix the issue.

  September 8, 2019 - 1:39am
jonparadise's picture
Offline
Joined: May 2019
Posts: 6
Kudos: 0

Aha, I see. I’ll give that a go then.