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#1  December 1, 2019 - 12:44pm
wenneberg's picture
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So I’m getting a message that I can’t get subs from opensubtitles... claims it’s my internet connection. Pretty sure it's not though.

Any ideas?

Thanks

  December 1, 2019 - 2:28pm
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Status page (bottom left of forum pages) shows that opensubtitles service is having problems.

  December 1, 2019 - 3:47pm
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Thanks!

Didn’t know it showed there. Will keep an eye on it. Smile

  December 1, 2019 - 7:30pm
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  remotevisitor wrote:

Status page (bottom left of forum pages) shows that opensubtitles service is having problems.

That's for the (Legacy) version API.

If you're using the current version of Infuse it's using the (New) and that one is not showing issues.

To the OP, what country are you in and can you go to www.opensubtitles.com in your web browser?

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  December 2, 2019 - 12:01am
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Ah... yeah I'm in Denmark and can't access the opensubtitles.org page....

What then? Confused

  December 2, 2019 - 6:51am
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  wenneberg wrote:

Ah... yeah I'm in Denmark and can't access the opensubtitles.org page....

What then? Confused

Probably best to wait for James to chime in on this one. There was a similar issue with thetvdb and Firecore figured out a way to restore the functionality for that service.

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  December 2, 2019 - 7:09am
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While digging around in the dusty archives here I found this that may help https://firecore.com/forum/topic/21322 Wink

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  December 2, 2019 - 12:25pm
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Yeah I’m already using that DNS solution. Still doesn’t work though. Confused

  December 2, 2019 - 1:00pm
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Are you using Infuse 6, or an older version?

Can you try force-closing the app (or restarting your device) to see if that makes a difference.

If the issue persists, please drop us a quick note from your device so we can look into this.

https://support.firecore.com/hc/en-us/articles...

Infuse 6 for iOS and Apple TV is now available!

  December 2, 2019 - 2:31pm
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Restart didn’t help. Tried both dns’es. 8.8.8.8 and 8.8.4.4

Didn't help.

Using pro version 6.2.3 (2848)

Sending in message from the app after this

Thanks

  December 3, 2019 - 11:24am
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It happens to me too and I’m Danish as well. I’ve been using 1.1.1.1 as DNS for a long time, and it’s been working great. Suddenly it’s stopped. Oh, and I can still access the website...

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  December 3, 2019 - 12:08pm
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  aarfing wrote:

It happens to me too and I’m Danish as well. I’ve been using 1.1.1.1 as DNS for a long time, and it’s been working great. Suddenly it’s stopped. Oh, and I can still access the website...

Did you try the suggestion that James made above? If so, you may want to send a diagnostic report and post the code here.

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  December 3, 2019 - 2:03pm
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Frist thing I tried - still not working. I’ve submitted diagnostics: 3GK9V

Thanks!

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  December 3, 2019 - 2:14pm
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  aarfing wrote:

Frist thing I tried - still not working. I’ve submitted diagnostics: 3GK9V

Thanks!

I'm sure James will dig into it when he can. It's strange that you can still access opensubtitles.org on a web browser since the op can't. I wonder if it may be a internet DNS problem in the country? Maybe an update to their DNS lists got hosed.

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  December 3, 2019 - 11:15pm
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Interesting. I found this redirect when going to api.opensubtitles.org and dl.opensubtitles.org, which is a some legal notification about blocking domains in Denmark - this is probably it. Have to find a workaround... https://rettighedsalliancen.dk/wp-content/uplo...

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  December 3, 2019 - 11:42pm
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That’s the same redirect I’m getting.

  December 6, 2019 - 11:27am
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Got same problem, started this week?

  December 6, 2019 - 11:37am
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  Keandk wrote:

Got same problem, started this week?

Are you also located in Denmark?

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  December 6, 2019 - 12:00pm
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Yes, but never had this problem before. Have been running Infuse for 2 years now

  December 7, 2019 - 10:00am
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  james wrote:

Are you using Infuse 6, or an older version?

Can you try force-closing the app (or restarting your device) to see if that makes a difference.

If the issue persists, please drop us a quick note from your device so we can look into this.

https://support.firecore.com/hc/en-us/articles...

So some digging by others has revealed that not even DNS over HTTPS (DoH) will fix this redirect. It seems that the only current solution is using a VPN.

Personally, I would like to hear what you guys at Firecore (@james) are thinking, as this seems to be a clear disimprovement of your product, if subtitles no longer can be fetched in some countries. Some sort of build-in VPN or proxy for opensubtitles might be a solution.

Anyway, hope to hear from you.

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  December 7, 2019 - 11:00am
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It seems Denmark has changed the way they are blocking OpenSubtitles. Instead of a direct block, they have added a redirect, which is confusing Infuse.

A fix for this will be available in the next update.

Infuse 6 for iOS and Apple TV is now available!

  December 8, 2019 - 12:56am
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Thx, I really enjoy the subs feature, hopefully we dont have to wait too long Wink

  December 8, 2019 - 3:26am
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That’s great James, thanks a bunch!

  December 9, 2019 - 2:57am
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  james wrote:

It seems Denmark has changed the way they are blocking OpenSubtitles. Instead of a direct block, they have added a redirect, which is confusing Infuse.

A fix for this will be available in the next update.

Epic!

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  December 9, 2019 - 3:00am
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I found a work around until the update will hit.
I live i Denmark too.

I can acces https://www.opensubtitles.com not .org

In here i find the movie i need subtitels to, and then download it and place it in the folder of the movie i need subtitels in. Now i can get it to show in the moive.

Not the best way, better then nothing Grin

Have a great day! Smile

  December 9, 2019 - 5:49am
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EL_HEFFE --> That's a great tip - doesn't work for mp4's though. Confused Is there a workaround for that as well?

  December 9, 2019 - 2:26pm
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Got the same issue from Denmark and am really looking forward to a solution. In the meantime downloading from opensubtitles.com or subscene.com is a workable interrim solution.