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#1  February 11, 2020 - 5:18pm
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After upgrading to 6.3, I the spinning symbol in the upper right never stops (Plex Library Update). The library will update when I restart the Apple TV, but the spinning does not stop.

  February 11, 2020 - 10:37pm
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Same here.

  February 12, 2020 - 10:35am
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Can you send in a report so we can look into this?

https://support.firecore.com/hc/en-us/articles...

Infuse 6 for iOS and Apple TV is now available!

  February 12, 2020 - 10:44am
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I just submitted it - code SDGF1.

  February 12, 2020 - 1:34pm
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Glad to see I’m not the only one. Actually if I’m not mistaken there was an update of PMS yesterday which I applied, maybe that has something to do with it?

  February 12, 2020 - 4:20pm
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This is happening to me too. I run Plex off of my Synology NAS. All of a sudden my library wouldn’t sync at all but the Plex app works fine so it’s not my NAS.

  February 12, 2020 - 4:22pm
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For those of you who haven't yet, please send in a diagnostic report and post the code here as James asked.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  February 12, 2020 - 7:30pm
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Here’s my diagnostic code V0JEP

  February 12, 2020 - 7:34pm
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My code is 5KXH7

  February 13, 2020 - 3:42am
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My code is 7HGAQ

  February 13, 2020 - 6:01am
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My code is RZZ9G

  February 13, 2020 - 11:57am
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Reported as XED19

  February 13, 2020 - 12:42pm
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I do NOT have this issue although it took a while until spinning stopped.

In fact it stopped AFTER I installed yesterdays PMS update....

  February 13, 2020 - 1:25pm
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Not sure if this is related. I just upgraded from 5.9 to 6.3. 5.9 does not have the spinning wheel and it shows my recent additions to PMS, 6.3 does not show all my recent additions, just some.

  February 13, 2020 - 1:51pm
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  jimroy wrote:

Not sure if this is related. I just upgraded from 5.9 to 6.3. 5.9 does not have the spinning wheel and it shows my recent additions to PMS, 6.3 does not show all my recent additions, just some.

Are you talking about Infuse 5.9 to version 6.3? If so, is it version 5.9 or version 5.9.6?

Also, it may take some time for everything to sync. How long have you let it go and are you also saying that you too are getting the spinning wheel in Infuse 6.3?

What version of PMS are you on?

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  February 13, 2020 - 2:03pm
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Yes, I have Infuse 5.96, sorry. Looks like I'm running Plex version 1.16.3.1402. I am getting the spinning wheel on Infuse 6.3 and it never stops. Does not interfere with viewing though.

  February 13, 2020 - 2:13pm
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  jimroy wrote:

Yes, I have Infuse 5.96, sorry. Looks like I'm running Plex version 1.16.3.1402. I am getting the spinning wheel on Infuse 6.3 and it never stops. Does not interfere with viewing though.

Could you try updating to the new version of PMS? It appears to be up to 1.18.6.XXXX

Just a thought since one of the other users above got the most recent version of PMS and isn't experiencing the spinning wheel issue.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  February 13, 2020 - 2:16pm
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I’m using the latest PMS from Feb 4th and Infuse 6.3 and I’m having the issue so I’m pretty sure its on Infuse’s end.

  February 13, 2020 - 2:23pm
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My version of Plex is also up to date and the spinning never stops.

  February 13, 2020 - 2:40pm
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  NC Bullseye wrote:

Could you try updating to the new version of PMS? It appears to be up to 1.18.6.XXXX

Just a thought since one of the other users above got the most recent version of PMS and isn't experiencing the spinning wheel issue.

On my laptop I am running PMS 1.18.6.XXXX. All my files are stored on a mycloudhome drive and that version shows 1.16.3.XXXX

  February 14, 2020 - 8:04am
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Thanks for the reports everyone!

We've tracked down what's going on here, and have included a fix in the 6.3.1 update which we've submitted to Apple today.

With any luck this should be available early next week.

Infuse 6 for iOS and Apple TV is now available!

  February 14, 2020 - 8:17am
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Thanks James for the very fast fix, now let's hope Apple is as fast Wink ... nope they take at least two to three days to approve Smile

  February 19, 2020 - 3:39pm
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This should be resolved in today's 6.3.1 update.

Thanks for the reports!

Infuse 6 for iOS and Apple TV is now available!

  February 19, 2020 - 11:28pm
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It's working fine now. Thanks!

  February 20, 2020 - 9:04am
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Fixed it for me, thanks!

  February 20, 2020 - 2:48pm
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Also works for me after the update to 6.3.1.

  February 20, 2020 - 3:21pm
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[Edit] Some of the issues I have seen may been media specific. I'll post a formal support request instead of using this thread.