36 posts / 0 new / Last post
#1  March 13, 2020 - 4:26pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

I'm using a Synology NAS, ATV 4K with new Cat 6 cables and a good router. I have had the same system for more than a year easily streaming 250+ Mbps files over NFS. I'm on 6.3.2.

Suddenly and unexpectedly in the past week the speeds dropped. I'm able to stream 1080P files, and intermittently I can do some 4K files but typically I just get the spinning wheel. Speed tests show around 100-150 Mbps. My attempts at fixing so far:

-Tried many different files, seems to happen to all files but more noticeable on 4K high-bit streams
-Changed from NFS to FTP. First test gave me 700 Mbps but after that it would bounce all over the place and now will hover around 5 Mbps (slower than what it does on NFS).
-Tried Legacy streaming, no dice.
-Reboot of all hardware and all up to date.

The ATV can stream 4K from other online sources.

edit; One other random data point, when I navigate to a movie in InFuse, it gives me a spinning wheel just to the right of the movie title. I can still play the file from there, but it seems like it is perhaps struggling to download metadata? I've cleared meta-data and it's downloading again, but it does seem to be taking an extraordinarily long time.

Not sure if this is a Synology thing or a InFuse thing. I'd appreciate any help because right now my system is worthless for all my 4K media.

Thanks.

  March 13, 2020 - 4:41pm
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 742
Kudos: 66

Maybe you have a failing router?

  March 13, 2020 - 4:47pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

I've switched ports around and have no problem with streaming 4K on ATV otherwise. I suppose it's possible that it would only affect LAN traffic but it seems unlikely to me..

  March 13, 2020 - 5:02pm
NC Bullseye's picture
Moderator
Online
Joined: May 2016
Posts: 3,370
Kudos: 420

New cable doesn't always equate to a good cable. Maybe try another new Ethernet cable. Cheap test.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  March 13, 2020 - 5:23pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

Sorry I should have said that. I tried two new cables.

  March 13, 2020 - 5:58pm
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 742
Kudos: 66
  Shane112358 wrote:

Sorry I should have said that. I tried two new cables.

Streaming from Netflix and streaming from a NAS re two different things. Packets will be different as well as impact on CPU usage. I don’t know how well versed you are in IT but if you have a way to monitor snmp on your router and NAS you might be able to determine if any packets are being dropped. Additionally if you have a synology NAS with two Ethernet ports and have adaptive load balancing disabled I’d recommend turning that off.

Also try watching with VLC or MrMC. If the same problem exists then you have an issue with hardware or firmware.

  March 13, 2020 - 6:00pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

An update: I've tried various speed tests:

In Infuse, connected cat 6 to Synology via FTP - very poor, 2-900 Mbps but usually 2-50 Mbps
In Infuse, connected cat 6 to Synology via NFS - consistently 100-230 Mbps
In Infuse, connected cat 6 to Synology via SMB - consistently 140-180 Mbps
In Infuse, connected cat 6 to Computer via SMB - consistently 150-220 Mbps

Apple TV speed test to Internet - consistently 385-400 Mbps

So it appears either LAN traffic is impacted (not internet) by the router OR the Synology network card is going...?

  March 13, 2020 - 7:29pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1
  JarvisMeier wrote:

Streaming from Netflix and streaming from a NAS re two different things. Packets will be different as well as impact on CPU usage. I don’t know how well versed you are in IT but if you have a way to monitor snmp on your router and NAS you might be able to determine if any packets are being dropped. Additionally if you have a synology NAS with two Ethernet ports and have adaptive load balancing disabled I’d recommend turning that off.

Also try watching with VLC or MrMC. If the same problem exists then you have an issue with hardware or firmware.

My Synology only has one ethernet port. I tried with VLC which I never had luck with, but it seems to choke on high bitrate files also. That said I think it always did in my setup.

However, I was able to transfer a file from the Synology NAS to a computer (Windows 10) at 86 MB/sec (700 Mbps) very consistently. So, it doesn't appear the network card of the Synology or the router has an issue.

  March 13, 2020 - 7:48pm
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 742
Kudos: 66

150 to 200Mbps is what I get on mine with both SMB and NFS. Plex gives me around 450Mbps.

I have a synology ds415play NAS and a Cisco catalyst switch.

That being said I’ve sort of stopped using infuse and have moved over to a 2019 shield pro with kodi and pelxkodiconnect addon. The last update fixed their Dolby vision issues.

  March 14, 2020 - 1:43am
haggis's picture
Offline
Joined: Feb 2020
Posts: 6
Kudos: 0
  JarvisMeier wrote:

150 to 200Mbps is what I get on mine with both SMB and NFS. Plex gives me around 450Mbps.

Why do you get a much faster rate when using Plex?
I've got a DS218+, and I stream direct from the NAS using Infuse (of course), but could not see the point in installing the Plex media server on the NAS... is there a benefit?

  March 14, 2020 - 8:42am
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1
  JarvisMeier wrote:

150 to 200Mbps is what I get on mine with both SMB and NFS. Plex gives me around 450Mbps.

I have a synology ds415play NAS and a Cisco catalyst switch.

That being said I’ve sort of stopped using infuse and have moved over to a 2019 shield pro with kodi and pelxkodiconnect addon. The last update fixed their Dolby vision issues.

That seems odd to me. It sounds like you're suggesting that InFuse isn't capable of high bitrate 4K files. I've been streaming my full bitrate 4K files up to 150-200 Mbps for a year. Suddenly something has changed. Infuse and my system is capable of this.

  March 14, 2020 - 9:25am
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 742
Kudos: 66
  Shane112358 wrote:

That seems odd to me. It sounds like you're suggesting that InFuse isn't capable of high bitrate 4K files. I've been streaming my full bitrate 4K files up to 150-200 Mbps for a year. Suddenly something has changed. Infuse and my system is capable of this.

I’m guessing plex doesn’t have the overhead that SMB and NFS have.

Infuse can do high bitrate. I switched because of lack of Atmos/DTS-X on the AppleTV. Not an infuse issue.. an Apple issue.

Your speeds should be good enough. Another thing you could try is disabling transport encryption in your SMB setting on your synology.

  March 14, 2020 - 9:25pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

I am using NFS as it gives me the fastest speeds.

I can transfer these 2-hr video files in 20 minutes on the network but for some reason infuse is not cable of streaming them? It makes no sense. It also makes no sense that this setup has worked for a year and for no reason something has changed.

  March 15, 2020 - 12:42pm
IdunnO's picture
Beta Tester
Offline
Joined: Dec 2015
Posts: 10
Kudos: 0

Have you tried accessing your Synology via FTP? I can't seem to stream 4K using NFS of SMB (infuse speed test shows around 15 Mb/s) but when using the FTP option, I'm getting 150 Mb/s and almost no loading time when accessing 80Gb movies.

  March 15, 2020 - 5:59pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1
  IdunnO wrote:

Have you tried accessing your Synology via FTP? I can't seem to stream 4K using NFS of SMB (infuse speed test shows around 15 Mb/s) but when using the FTP option, I'm getting 150 Mb/s and almost no loading time when accessing 80Gb movies.

Hi thanks for your advice but I’ve tried FTP and get very inconsistent speed. On top of that I reliably get 150+ speeds with NFS but the loading time is long to infinite with stuttering to buffer.

  March 15, 2020 - 6:20pm
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 742
Kudos: 66

If other apps seem to be crapping the bed then maybe you got an issue with your Apple TV?

  March 15, 2020 - 7:35pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1
  JarvisMeier wrote:

If other apps seem to be crapping the bed then maybe you got an issue with your Apple TV?

i don’t think so everything else works great and I can run an internet speed test at 350 Mbps on the ATV

  March 17, 2020 - 2:06pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

I will try MrMC and see if that works any better, but at this point I'm kind of resigned to trying things that I'm not sure make sense. New ATV, new router. Unless there are any other ideas...

  March 18, 2020 - 2:29pm
munpip214's picture
Beta Tester
Online
Joined: Feb 2016
Posts: 887
Kudos: 131

is something else connected to your NAS (usb drive) or are you trying to read and write at the same time?

Apple TV 4, Apple TV 3, iPhone Xs, iMac 5k, iPad Pro, Airport Extreme, Airport Express, Synology DS916+

  March 19, 2020 - 11:58am
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

No nothing else is connected to the NAS.

For some reason I can’t get MrMC to work at all. I can connect to my NAS via NFS and get to the shared folder (video) but can’t see anything inside it...

But I’m checking again now and it seems to be working for most 4K movies except for two. No... now not working again. So it’s definitely intermittent. I was able to start a movie several times then after that it took a minute to start it. For a couple minutes there I was able to start most things. But the weird thing is that there are two new movies I have never been able to start at all, even when everything else seems to be working. It’s almost like those being there is vexing my entire setup. I’m so confused lol

  March 19, 2020 - 12:22pm
munpip214's picture
Beta Tester
Online
Joined: Feb 2016
Posts: 887
Kudos: 131

Maybe somethings up with your raid setup or a bad drive? Do you have more than one Ethernet port on your NAS?

Apple TV 4, Apple TV 3, iPhone Xs, iMac 5k, iPad Pro, Airport Extreme, Airport Express, Synology DS916+

  March 19, 2020 - 5:48pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

Only one Ethernet port. The NAS says all is okay but I do feel like when Infuse churns I hear a drive spinning intermittently... can’t tell if it’s normal or not. Any way to look more into this? Synology.

  March 19, 2020 - 7:39pm
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 742
Kudos: 66

Run some smart scans on your drives.

  March 22, 2020 - 4:20pm
MojoMarner's picture
Offline
Joined: May 2018
Posts: 44
Kudos: 8

My speeds have slowed significantly with Infuse with one of the past few updates, too, so don't worry about your drives. My NAS works fine and is speedy with everything else, except Infuse. Just like yours.

  March 31, 2020 - 11:48am
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

I did end up running the quick smart scans on the drives and all was fine. Have not initiated the longer (20 hours each?) scans.

This is still an issue and makes me avoid using InFuse right now because I don't know when something will work and when it won't.

  April 2, 2020 - 7:26pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1

So why would a movie not play (stuck at buffering) in Infuse but I can speed test it just fine? 2 hour movie won’t play but I can speed test the entire thing in 12 minutes. It’s obviously not a cable or hard drive thing.

  April 2, 2020 - 7:41pm
NC Bullseye's picture
Moderator
Online
Joined: May 2016
Posts: 3,370
Kudos: 420

I don't run a Synology NAS but does it have a quality of service setting? That is usually set for devices that stream so the NAS will give priority to the device specified in the QoS settings.

Another question, have you checked to see if Synology may have pushed an update in the same time frame? Silent firmware updates have bitten others here in the past.

Last thought, have you tried changing the cache settings in Infuse? Don't know if that may help or not but it's worth a shot if you haven't tried it yet.

•Just Another Infuse User• •Not An Employee Of Firecore• •Certified Curmudgeon•

  April 2, 2020 - 9:35pm
JarvisMeier's picture
Beta Tester
Offline
Joined: Dec 2011
Posts: 742
Kudos: 66

If you have similar issues with other apps then the fault lies somewhere outside of the app. As a final Hail Mary you could perform a complete restore on your Apple TV.

  April 3, 2020 - 1:23am
munpip214's picture
Beta Tester
Online
Joined: Feb 2016
Posts: 887
Kudos: 131

So does this happen with all files or just specific 4K ones? Are you having any problems a with HD ones? It could be a problem with the file itself, maybe??

Apple TV 4, Apple TV 3, iPhone Xs, iMac 5k, iPad Pro, Airport Extreme, Airport Express, Synology DS916+

  April 3, 2020 - 12:09pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1
  NC Bullseye wrote:

I don't run a Synology NAS but does it have a quality of service setting? That is usually set for devices that stream so the NAS will give priority to the device specified in the QoS settings.

Another question, have you checked to see if Synology may have pushed an update in the same time frame? Silent firmware updates have bitten others here in the past.

Last thought, have you tried changing the cache settings in Infuse? Don't know if that may help or not but it's worth a shot if you haven't tried it yet.

Thanks for all your thoughts. My understanding is that there isn't a service-based priority setting in Synology. I can set the speed for certain applications, so in theory I could analyze traffic and see if there is an app using bandwidth but when I observe the transient speed of the NAS just sitting there, it doesn't appear to be using any bandwidth when idle.

The last update was in November, it was a minor one. Totally possible but I know I watched several large movies (60GB+) with no hiccup after that date. It started about 6 weeks ago, maybe.

I have played with the Cache settings in In-fuse, it didn't seem to make a difference. Presently it's set to Auto which my understanding is the preferred approach.

  April 3, 2020 - 12:11pm
Shane112358's picture
Offline
Joined: Jan 2018
Posts: 23
Kudos: 1
  JarvisMeier wrote:

If you have similar issues with other apps then the fault lies somewhere outside of the app. As a final Hail Mary you could perform a complete restore on your Apple TV.

VLC has never worked well for me, it always seemed very glitchy. And MrMC I couldn't get to even recognize my server. So I'm not sure it's outside the app. But it may be worth re-installing In-Fuse entirely. then restoring the ATV if that doesn't work....